Shipping Policy

ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS

All of our orders are guaranteed to be processed within 1–2 business days and require an average of approximately 5–12 days for shipping with our "Free Shipping" option.

Please note that these dates are estimates and are subject to change based on unforeseen or uncontrollable worldwide events.

Taxes & Tariffs

Please note that all duties and taxes are included within the cost of shipping. If you do receive any calls, texts, or emails from customs, please email us with your order number so we can resolve this matter with our shipping team.

Lost/Damaged Packages

Please note that we are not responsible for any lost, held, or damaged packages as soon as they leave our fulfillment centre. We are also not responsible for any delivery errors that may occur via carrier. By placing an order on our website, the customer agrees and understands that any lost or damaged packages that leave any Nymock fulfillment centre become the responsibility of the customer and the respective third-party carrier. Nevertheless, as a valued customer, our Customer Support Team will do their absolute best to resolve any issues that may arise as a result of shipping.

Please note that shipping is a service provided by a third-party carrier that is associated with the customer's order and unaffiliated with ProRythm. This means that any shipping issues must be handled by the respective third-party carrier, not ProRythm, which has absolutely no responsibility or liability until the point the package reaches the hands of any of our third-party shipping partners. Please note that once a package leaves our hands, all shipping-related issues are completely out of our control.

Incorrect Mailing Address

As a customer, please double check that you're sending the package to the correct mailing address or contact our support team as soon as possible if you do notice an error. Although we do provide free worldwide shipping, we are not responsible for any packages sent to the wrong mailing address as a result of a customer-related input error during checkout.

Shipping Terms of Service: By placing an order with ProRythm, you acknowledge that you have read and understood our Shipping Policy and agree to these shipping terms. Responsibility for the shipment transfers to the carrier once the order leaves our fulfillment center. If you have any questions or concerns regarding your order, please contact our Customer Support Team, and we'll be happy to assist you.